Legal & Compliance

Terms & Conditions

Welcome to Shree Kanku Jewellers.

These Terms & Conditions govern your access to and use of the website https://shreekankujewellers.com/ and your purchase of products through our website.

By accessing our website, creating an account, placing an order, or purchasing any product through the website, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use the website or place an order.

1. About Us

Business Name: Shree Kanku Jewellers

Address:

St. Francis Xavier's High School, Opp. Kanjurmarg East, Nehru Nagar, Kanjurmarg East, Mumbai, Maharashtra – 400042

Phone: 9930438141

Email: shreekankujewellers@gmail.com

2. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a binding transaction.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.
• You will not use the website for fraudulent, abusive or unauthorised activities.

If you are purchasing a product on behalf of another person, you confirm that you have the authority to do so.

3. Website Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.

However, there may occasionally be:

• Typographical errors
• Pricing errors
• Product description errors
• Technical errors
• Image discrepancies
• Stock availability changes
• Delays in updating rates or product information

We reserve the right to correct errors, update information, modify products or cancel orders where necessary.

4. Jewellery Products

Our website may offer:

• Gold jewellery
• Silver jewellery
• Gold coins
• Silver articles
• Other jewellery-related products

Product descriptions may include information such as:

• Metal type
• Purity
• Approximate weight
• Product dimensions
• Making charges
• Stone details, where applicable
• Hallmark-related information
• Product price

Customers should carefully review the product description before placing an order.

5. Gold and Silver Purity & Hallmark

Where applicable, jewellery products may carry the relevant hallmark/certification information as required by applicable laws and regulations.

The purity and product specifications applicable to a particular product will be as stated in the product description, invoice and/or applicable certification.

Minor variations in weight may occur due to manufacturing and finishing processes.

The final product supplied to the customer shall be governed by the applicable product specifications and invoice.

6. Product Weight

Jewellery weight displayed on the website may be approximate unless specifically stated otherwise.

Actual product weight may vary within reasonable manufacturing tolerances.

Where the final price is dependent on actual weight, the final amount may be calculated based on the applicable actual product weight and applicable charges.

The final invoice shall be considered the definitive transaction record.

7. Product Images

We make reasonable efforts to display jewellery products accurately.

However, product images may appear slightly different depending on:

• Screen/device settings
• Lighting
• Photography conditions
• Image resolution
• Browser settings
• Display technology

The actual jewellery may have minor differences in colour, finish, texture or appearance compared with images displayed on the website.

8. AI-Generated and Digitally Enhanced Images

Some images displayed on our website may be AI-generated, digitally created, digitally enhanced, retouched or composited for presentation and marketing purposes.

AI-generated images may include:

• Jewellery worn by AI-generated models
• Lifestyle images
• Promotional banners
• Catalogue images
• Backgrounds
• Product presentation images

Important Notice

AI-generated or digitally enhanced images are intended for visual and illustrative purposes only.

The model, face, skin tone, body proportions, background, lighting, jewellery positioning or other visual elements shown in an AI-generated image may not represent the actual physical product or a real person.

The actual jewellery supplied will be based on the applicable product description, specifications, purity, weight, dimensions and invoice.

AI-generated images do not constitute a guarantee of the exact physical appearance, size, fit, proportion, colour or finish of the jewellery.

Customers may contact Shree Kanku Jewellers before placing an order if they require clarification regarding the actual product.

9. Jewellery Prices

Prices displayed on the website may change from time to time.

The price of jewellery may depend on:

• Gold/silver market rate
• Purity
• Product weight
• Making charges
• Wastage charges, where applicable
• Stone charges, where applicable
• Applicable taxes
• Other applicable charges

The final payable price will be displayed or communicated during the applicable purchase/order process.

10. Gold and Silver Market Rates

Gold and silver rates are subject to market fluctuations.

Rates displayed on the website may be indicative and may change without prior notice.

A rate displayed at one time may not necessarily remain applicable at a later time.

The applicable rate for an order will be determined according to the pricing process applicable to that order.

11. Making Charges and Other Charges

Making charges, wastage, stone charges, taxes and other applicable charges may vary depending on the product.

Unless specifically stated otherwise, the displayed product price should not be assumed to include every possible additional charge.

The final invoice will contain the applicable charges for the purchased product.

12. Product Availability

All products displayed on the website are subject to availability.

Adding a product to the shopping cart does not guarantee that the product will remain available until payment is completed.

We reserve the right to:

• Limit quantities
• Update stock
• Remove products
• Temporarily suspend products
• Cancel orders where a product is unavailable

13. Account Registration

Certain website features may require customers to create an account.

Customers are responsible for:

• Providing accurate information
• Keeping login credentials confidential
• Maintaining the security of their account
• Informing us about suspected unauthorised access

You must not use another person's account without permission.

14. Orders

When you place an order through our website, you are making a request to purchase the selected product.

An order will be considered accepted only after confirmation by Shree Kanku Jewellers.

We reserve the right to refuse, cancel or limit an order where there is:

• Incorrect pricing
• Product unavailability
• Payment failure
• Suspected fraudulent activity
• Incorrect customer information
• Delivery limitations
• Technical error
• Violation of these Terms & Conditions

15. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or other available communication methods.

An order confirmation does not necessarily mean that the order cannot subsequently be cancelled or rejected due to circumstances permitted under these Terms & Conditions.

16. Payment

Online payments may be processed through third-party payment service providers such as Razorpay or other payment gateways available on the website.

Customers must provide accurate payment information where required.

We do not intentionally store complete card details, CVV, UPI PIN or banking passwords on our own servers.

If payment is unsuccessful, the order may not be processed.

17. Shipping and Delivery

Orders will be shipped to the address provided by the customer during checkout.

Customers are responsible for providing:

• Correct name
• Complete address
• Correct PIN code
• Valid mobile number
• Other information required for delivery

Delivery times may vary depending on:

• Product availability
• Order verification
• Payment confirmation
• Courier service
• Customer location
• Weather
• Public holidays
• Natural events
• Government restrictions
• Other circumstances beyond our reasonable control

A delivery estimate is not a guaranteed delivery date unless expressly stated otherwise.

18. Delivery Delays

Shree Kanku Jewellers shall not be responsible for delays caused by circumstances beyond our reasonable control, including:

• Courier delays
• Natural disasters
• Severe weather
• Strikes
• Government restrictions
• Transportation disruptions
• Technical failures
• Force majeure events

We will make reasonable efforts to assist customers in tracking delayed shipments.

19. Cancellation of Orders

Customers may request cancellation before the order is dispatched, subject to our Cancellation Policy.

Once an order has been dispatched, cancellation may not be possible.

Certain customised, personalised, made-to-order or specially prepared products may not be eligible for cancellation.

20. Taxes

Applicable taxes, including GST or other legally applicable taxes, will be charged according to applicable law.

Tax information may be included in the invoice issued for the transaction.

21. Invoices

Customers should retain their purchase invoice for:

• Warranty/service requests
• Exchanges
• Product verification
• Customer support

The invoice may contain important information including product details, weight, purity, applicable charges and taxes.

22. Intellectual Property

All website content, including but not limited to:

• Logo
• Brand name
• Text
• Product descriptions
• Graphics
• Website design
• Photographs
• Videos
• Banners
• Catalogue material
• Original artwork

is owned by or licensed to Shree Kanku Jewellers unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit website content without prior written permission.

23. AI-Generated Marketing Content

Certain visual marketing materials may be created using AI-assisted tools.

AI-generated content does not grant users permission to copy, reproduce, download, modify or commercially use such content for their own business purposes.

All rights in original brand elements, product information, website content and applicable marketing materials remain with Shree Kanku Jewellers or the respective rights holder.

24. Prohibited Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access
• Introduce malware or harmful code
• Scrape or copy website content without permission
• Misuse customer accounts
• Submit false information
• Conduct fraudulent transactions
• Interfere with website security
• Use automated systems to abuse the website
• Attempt to disrupt website operations

We reserve the right to restrict or terminate access where misuse is identified.

25. Third-Party Services

Our website may use third-party services such as:

• Payment gateways
• Courier services
• Hosting providers
• Analytics services
• Security services
• Communication services

Third-party services may operate under their own terms and privacy policies.

Shree Kanku Jewellers is not responsible for the independent policies or practices of third-party service providers.

26. Website Availability

We aim to keep the website available and functional; however, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

• Maintenance
• Technical problems
• Server issues
• Security updates
• Internet/network problems
• Third-party service failures
• Other circumstances beyond our control

27. Limitation of Liability

To the extent permitted by applicable law, Shree Kanku Jewellers shall not be liable for indirect, incidental or consequential losses arising from:

• Temporary website unavailability
• Third-party service interruptions
• Courier delays
• Incorrect information supplied by customers
• Unauthorised account access caused by customer negligence
• Events beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

28. Force Majeure

We shall not be responsible for failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including:

• Natural disasters
• Flood
• Fire
• Earthquake
• Pandemic
• War
• Civil disturbance
• Government restrictions
• Strikes
• Transportation disruptions
• Internet or telecommunications failures
• Major technical failures

29. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.

By using the website, you acknowledge that you have read and understood the Privacy Policy.

30. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes may be made due to:

• Changes in our business
• New website features
• Changes in payment or delivery services
• Changes in applicable law
• Changes in our policies

Updated Terms & Conditions will be published on this page with a revised Last Updated date.

Continued use of the website after an update constitutes acceptance of the updated Terms & Conditions, subject to applicable law.

31. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable law, disputes arising in connection with these Terms & Conditions or transactions made through the website shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India.

32. Contact Us

For questions regarding these Terms & Conditions, orders, products or website services, please contact:

Shree Kanku Jewellers

Address:

St. Francis Xavier's High School, Opp. Kanjurmarg East, Nehru Nagar, Kanjurmarg East, Mumbai, Maharashtra – 400042

Phone: 9930438141

Email: shreekankujewellers@gmail.com

33. Customer Acknowledgement

By using https://shreekankujewellers.com/, creating an account, placing an order or purchasing a product through the website, you acknowledge that:

• You have read these Terms & Conditions.
• You understand the product and pricing information.
• You understand that gold and silver rates may change.
• You understand that product images may be digitally enhanced or AI-generated.
• You understand that AI-generated images are illustrative and may not represent the exact physical appearance of the product.
• You agree to comply with the applicable website policies.
• You agree to provide accurate information during the ordering process.

Shipping & Delivery Policy

At Shree Kanku Jewellers, we are committed to providing a safe and reliable delivery experience for all jewellery and other products purchased through our website.

This Shipping & Delivery Policy explains how orders placed through our website are processed and delivered.

1. Order Processing

Once an order is successfully placed and payment is confirmed, we will process the order for dispatch.

Orders are generally processed within 1–3 business days, subject to product availability and order verification.

Orders for customised or made-to-order products may require additional processing time.

2. Delivery Locations

We currently provide delivery within India, subject to the availability of courier services at the customer's location.

Delivery availability may vary depending on the PIN code and location.

If delivery is not available to a particular location, we will inform the customer accordingly.

3. Estimated Delivery Time

After dispatch, orders are generally expected to be delivered within approximately 3–10 business days, depending on the delivery location and courier service.

The delivery time mentioned is an estimated timeframe and may vary due to circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.

Shipping charges may vary depending on the product, order value, delivery location and applicable shipping arrangements.

5. Order Tracking

Once the order has been dispatched, tracking information may be shared with the customer through available communication methods such as:

• Email
• SMS
• WhatsApp
• Phone

Where tracking is available, customers can use the tracking information to check the status of their shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

The customer should ensure that the following information is correct:

• Full name
• House/Flat number
• Building/Society name
• Street/Area
• City
• State
• PIN code
• Mobile number

Shree Kanku Jewellers will not be responsible for delivery delays or failure caused by incorrect or incomplete information provided by the customer.

7. Delivery Attempts

The courier partner may make delivery attempts according to its standard delivery procedures.

Customers are requested to remain available at the provided delivery address and ensure that the registered mobile number is reachable.

If delivery cannot be completed due to an incorrect address, customer unavailability, refusal to accept the package or repeated failed delivery attempts, the shipment may be returned to us.

8. Jewellery Packaging

Gold and silver jewellery products will be packed carefully using appropriate packaging to help protect the product during transportation.

Customers are advised to check the condition of the package at the time of delivery.

9. Damaged or Tampered Package

If the package appears to be damaged, opened or tampered with at the time of delivery, customers are requested to:

1. Check the package carefully.
2. Take photographs/videos of the package.
3. Inform the delivery person, where possible.
4. Contact Shree Kanku Jewellers as soon as possible.

Customers are strongly encouraged to record an unboxing video when opening jewellery packages.

10. Wrong, Missing or Damaged Product

If you receive a wrong, damaged or incomplete product, please contact us as soon as possible after delivery.

We may request:

• Order number
• Invoice
• Photographs of the product
• Photographs of the packaging
• Unboxing video, if available
• Other information required to verify the issue

11. Unboxing Video

For jewellery orders, customers are advised to record a continuous video while opening the package.

The video should clearly show:

• The sealed package
• Shipping label
• Package condition
• Opening of the package
• Product received
• Any visible damage or discrepancy

An unboxing video can help us investigate claims relating to damage, missing items or incorrect products.

12. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

• Courier delays
• Weather conditions
• Public holidays
• Festival periods
• Transportation issues
• Natural events
• Government restrictions
• Technical issues
• High delivery volumes

We will make reasonable efforts to assist customers with delivery-related queries.

13. Returned or Undelivered Orders

If an order is returned to us because of an incorrect address, customer unavailability, refusal to accept delivery or repeated failed delivery attempts, we may contact the customer regarding re-delivery.

Additional delivery charges may apply for re-delivery where the original delivery failed due to incorrect information or customer-related reasons.

14. Customised / Made-to-Order Products

Customised, personalised or made-to-order jewellery may require additional time for preparation and delivery.

The estimated delivery time for such products may be communicated separately to the customer.

15. High-Value Orders

Since jewellery may be a high-value product, certain orders may require additional verification before dispatch or delivery.

Such verification may be carried out to help protect the customer and Shree Kanku Jewellers against fraudulent or unauthorised transactions.

16. Delivery Confirmation

Delivery may be confirmed through the courier partner's standard delivery process, which may include delivery confirmation, signature, OTP or other applicable methods.

17. Customer Responsibility

Customers are requested to:

• Provide accurate delivery information.
• Keep their registered mobile number reachable.
• Be available to receive the order.
• Check the package at the time of delivery.
• Report any issue as soon as possible.
• Keep the invoice and order information safely.

18. Changes to Shipping Policy

Shree Kanku Jewellers may update this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

19. Contact Us

For any questions regarding shipping or delivery, please contact us:

Shree Kanku Jewellers

Address:

St. Francis Xavier's High School, Opp. Kanjurmarg East, Nehru Nagar, Kanjurmarg East, Mumbai, Maharashtra – 400042

Phone: 9930438141

Email: shreekankujewellers@gmail.com